Refund Policy
At Dissertation Oracles, customer satisfaction is our top priority. This Refund Policy outlines the terms under which refunds will be issued.
1. Eligibility for Refunds
You may be eligible for a refund if:
- You purchased a digital product that arrived defective or damaged.
- You purchased a digital product that does meet the standards described in the beginning.
Refunds are not available for digital products once they have been used.
2. Requesting a Refund
To request a refund, please contact our support team at info@dissertationoracles.co.uk with the following information:
- Order number
- Reason for the refund
- Supporting documentation, such as photos (for defective products)
3. Timeframe for Refund Requests
Refund requests must be made within 30 days of the purchase date. Refund requests made after this period may not be eligible.
4. Processing and Issuance of Refunds
Once approved, refunds will be processed within 5-10 business days and issued to the original payment method. Please note that it may take additional time for the refund to reflect on your bank or credit card statement.
5. Exceptions
The following scenarios are not eligible for refunds:
- Change of mind after the purchase
- Digital products once they have been downloaded or accessed (unless defective)
7. Contact Us
If you have questions regarding this Refund Policy, please contact us at:
- Email: info@dissertationoracles.co.uk
- Phone: +44 7577 532335
